alexis online Privacy Policy
This page describes what we collect when you use alexis online and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with legal requirements. We encrypt all data and store it securely on servers that meet industry standards.
We do not sell your information to third parties. We share your data only with payment processors, compliance officers, and other service providers who help us operate alexis online. We are transparent about how we use your data, and we give you the right to access, correct, or delete your information.
Our privacy practices apply to all users of alexis online, whether you access our platform via mobile app, website, or any other channel. If you have questions about how we handle your data, our support team is available in English and Indonesian.
What We Collect on alexis online
We collect your email address, password, full name, date of birth, phone number, and a photo of your government-issued ID (KTP, passport, or driver's license) when you create an account on alexis online. We also collect your payment information—bank account details or e-wallet credentials—when you deposit or withdraw.
We collect transaction data: the date, time, amount, and type of each deposit, withdrawal, and game session. We also collect device information—your phone model, operating system, and IP address—to help us troubleshoot technical issues and detect fraudulent activity. We do not collect your location data unless you explicitly grant permission.
How We Use Your Data
We use your data to verify your identity, process your deposits and withdrawals, and provide customer support. We use your email to send account notifications, transaction confirmations, and support responses. We use your phone number for two-factor authentication and account recovery.
We use your transaction data to detect fraudulent activity, comply with anti-money-laundering regulations, and generate account statements. We use your device information to troubleshoot technical issues and improve our mobile app. We do not use your data for marketing or advertising without your explicit consent.
Third-Party Processors
We share your data with payment processors—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—to process your deposits and withdrawals. These processors have their own privacy policies, and we encourage you to review them. We also share your data with compliance officers and legal advisors to meet regulatory requirements.
Our servers may sit outside your jurisdiction. Your data may be stored in data centres in Jakarta, Surabaya, or other locations. We ensure that all data transfers comply with data protection standards and are encrypted in transit.
Data Security on alexis online
We encrypt your personal data using industry-standard encryption protocols. Your ID documents are stored in encrypted form and are accessible only to authorized staff members. Your payment information is encrypted and is never stored in plain text on our servers.
We use two-factor authentication to protect your account from unauthorized access. We monitor our systems for suspicious activity and take immediate action if we detect a breach. If we discover that your data has been compromised, we will notify you within 24 hours and explain the steps we are taking to secure your account.
We at alexis online treat your data as a trust. We encrypt it, protect it, and use it only for the purposes you have authorized.
Your Rights on alexis online
You have the right to access your data, correct inaccuracies, and request deletion. You can download a copy of your account data—including your personal information, transaction history, and game activity—at any time from your account settings on alexis online.
You can update your email, phone number, and other account details directly in your account settings. If you want to delete your account and all associated data, contact our support team and we will process your request within 30 days. We will retain some data for legal and compliance purposes, but we will delete personal information that is no longer necessary.
Cookies and Tracking
We use cookies to remember your login status, language preference, and account settings on alexis online. Cookies are small files stored on your device that help us provide a seamless experience when you return to our platform. You can disable cookies in your browser settings, but this may affect your ability to use alexis online.
We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties. Our cookies expire after 30 days of inactivity, and you can clear them at any time.
Data Retention and Deletion
We retain your personal data for as long as your account is active on alexis online. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to resolve any disputes. After seven years, we delete your personal information unless we are required by law to retain it longer.
You can request early deletion of your data by contacting our support team. We will delete non-essential data immediately, but we will retain transaction records and ID documents for the full seven-year period as required by law.
Jurisdiction and Compliance
Our privacy practices comply with data protection standards applicable in the jurisdictions where we operate. Our services on alexis online are available only where local law permits. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is subject to the privacy laws of your jurisdiction.
We comply with requests from law enforcement and regulatory authorities. If we receive a legal request for your data, we will notify you unless we are prohibited by law from doing so.
Contact Us About Privacy
If you have questions about our privacy practices, want to access your data, or want to request deletion, contact our support team via live chat, email, or phone. We speak English and Indonesian, and we aim to respond to privacy requests within five business days.
We take your privacy seriously. Our commitment is to be transparent about how we collect, use, and protect your data on alexis online. If you have concerns about how we handle your information, we are ready to address them.
This privacy policy is effective as of the date you first access alexis online. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of alexis online after we post changes means you accept the updated policy.